MidexPro: Product support

Demonstration movies

MidexPro has a set of Demonstration movies to get you up and running quickly. There is a movie of about 5 minutes for each of the basic functions.

Start the movies from the Demonstration movie button on the login screen, select the movie to watch and your computer takes you through the basic functions. It moves and clicks the mouse and types the text for you, you just sit back and enjoy your very own training session.

After you have watched the movies, which you can do at any time, you will be ready to move on and try things for yourself in the Training mode.

Training mode

MidexPro's Training mode gives you a pre-configured practice with sample data: bills, letters, recalls, diary entries, etc. already entered, this makes for quick and easy familiarization with the software so you get up and running quickly. With some data pre-entered is it much easier to see what the Reports facility can offer.

Because Training mode is always available (from the Copyright screen when you logon) you can drop into it at any time to try out any unfamiliar procedure, secure in the knowledge that you will not affect your working data, this is particularly useful on those occasions when you need to employ temporary help.

Helpline

We like happy users, for the simple reason that they tell their colleagues how good MidexPro is and we make more sales, we know this works because a very large proportion of our sales come through recommendation. Crucial to this is a reliable product and a responsive Helpline.

Careful, friendly design, together with extensive and extremely comprehensive on-screen Help ensures that the level of user support required with MidexPro is absolutely minimal, and many years experience has proved this to be the case.

But, however intuitive and easy to use a software package may be, some time or other you will have a question you need answering, when this happens please don't hesitate to contact our Helpline - you will get a prompt and comprehensive response.

The Helpline telephone, fax and e-mail details are given in the MidexPro Help system.

Our many testimonials from happy users are a tribute to the effectiveness of our Helpline.

"I have written to you in the past to say how pleased I am with my MidexPro software which has made the running of my practice so efficient. However it is the Helpline which exceeds all expectations..."
Mrs L Gilbert, MD, MRCOG, obstetrician and gynaecologist

WebUpdate

MidexPro's WebUpdate facility is an integral part of our support package. From within MidexPro you just click on the WebUpdate button and MidexPro will connect to our web site, interrogate it to see if there is a more recent version of the software available and if so download it and update your MidexPro - all automatically.

This makes it so easy to keep your software up to date with the latest improvements, update as frequently as you like (about once every 6 weeks is recommended).

It also means that we can be extremely responsive to changes required by insurers or requested by you the user, as even relatively small changes can be distributed rapidly and at low cost.

Support fee

To be able to use our Helpline and WebUpdate facility requires payment of an annual support fee of 15% of your system price (your first 6 months are free). Remember this annual support fee includes not only Helpline support but includes all product updates which are available to you at any time via our WebUpdate facility.

Our support charge is so low because experience has shown we have to provide very little support. We find that Microsoft Office, hardware or printer problems or system changes like moving to a new computer are the main reasons for contacting the Helpline, so this fee is largely for providing you with improvements to the software.

If you let your support lapse and later want it re-instating you will have to pay all back support fees. The analogy is with car insurance, you are not allowed to start a new policy after you bend your car, your policy must be in place before you have the accident!